Now Hiring - Food And Beverage Sales/Event Manager in Boston, MA

The Sales Manager (SM) is responsible for revenue generation in the restaurant’s private dining room(s) and Catering through direct sales, cultivating relationships, and other sales and marketing efforts. In addition to capturing inbound sales, driving future sales, maintaining accounts, building relationships with our teams and guests, attending networking events, and establishing new accounts via research and marketing efforts, we are brand ambassadors within our local communities.

• Sales Managers are expected to work Monday thru Friday, minimum of 40 hours per week, working at the restaurant a minimum of 4 days a week and 1 day making sales calls outside of the restaurant.
• Sales reporting and forecasting on a weekly and monthly basis
• Develop a rapport with the management team, along with the FOH and BOH employees
• Greet guests for incoming parties, with in normal SM hours
• SMs are not expected to execute events
• Increase revenue by developing new and existing client base with proactive sales techniques and effective client maintenance.
• Listen to guests needs, analyze information, and create custom proposals that exceed customer expectations
• Establish positive work relationships with management across departments and throughout the restaurant to ensure seamless transitions occur and positive memorable experiences are created
• Work with guests from inquiry and throughout the planning process, creating an optimal experience for all guests through analysis of needs and budget and creatively applying resources, products, and facilities.
• Meet or Exceed Monthly sales targets for Private Events and Catering sales
• Actively up-selling and grow existing business with additional events, products, and services.
• Manage and achieves revenue Private Dining and Catering goals (selling and planning) as outlined in the annual plan.
• Proactive solicitation of target markets through Business Development; to include cold calls, follow-up repeat business, account maintenance, lost business, and all inquiries.
• Respond to all inquiries received in an efficient manner, and consistently follow up with printed material, customized letters, and scheduled phone maintenance.
• Respond to guests and inquiries within a timely fashion
• All inquiries should be responded to ideally within 30 minutes
• During normal SM hours
• All inquiries should be followed up with a phone call the next business day to ensure guests received the information
• Arrange for guests to view private dining space and discuss options.
• Contribute to internal communication efforts by participating in necessary meetings and utilizing scheduling vehicles to convey necessary information.
• Ensure the Operations, Serving Staff and Kitchen have all the necessary information to execute each event
• Qualify good business leads over the phone.
• Make meeting and catering arrangements with the client, to include the following:
• Menus / Pricing / Wine Selection / Audio/Visual Requirements / Billing Information
• Distribute information in a timely manner to the appropriate areas of the restaurant.
• Remain in contact with the client prior to the event to get final guarantees and method of payment prior to the function.
• Follow-up from the event – phone calls/email to the client the next day and thank you letter sent.
• Identify key markets that will generate core business.
• Participate in Networking Events, Chamber of Commerce/CVB, and other civic organizations
• Anticipate busy and slow periods in private dining and create an action plan to fill the slower periods.
• Participate in a local organization with networking opportunities to gain potential business.
• Business Development Responsibilities:
• 20 Prospecting Calls, 10 Account Maintenance Calls, 100% Follow Up Calls per week
• Business Development Weekly Reports Efforts sent to Director by Friday end of day
• Building Relationships and Business Development for your location is vital, but not be confused with Local Restaurant Marketing (LRM)
• LRM should be completed by the management team
• Understands the overall market and completes Trade Area Analysis on an ongoing basis – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• The SM should be:
• Self-motivated, professional, driven and accountable
• Timely organization of plan and priorities, follow-up and database, CRM and task tracking
• Flexible, has the ability to adjust their plan to meeting changing business trends and needs
• Technology, proficient in most Microsoft applications and able to quickly adapt to CRM software
• Cool under pressure, does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times

Reporting Relationships

• Reports directly to the Director of Catering and Special Events
• Indirectly reports to the General Manager (GM) and Regional Director (RD)

Dress Code

• Professional Business Attire: including dress pants, dresses, skirts
• Slip-resistant shoes
• Dress as if you are interviewing for a job
• No visible body piercing (excluding ears)

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Boston, MA 02210: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Boston, MA 02210